Shipping & Policies

By purchasing from Mystique Hair Design, customer agrees to all terms and conditions. It is the customer's responsibility to read product listings and policies prior to purchasing. Mystique Hair Design reserves the right to cancel or refuse your order if customization notes are not clear.  If you have any questions, please contact us. By agreeing with the terms, you have read all the listings clearly and followed the instructions. The listings all have the instructions on how to order, and you can contact info@mystiquehairdeisgn.com if you have any questions at all prior to ordering. We are more than happy to help! 

TURNAROUND TIME

We generally get orders out within about 2 or so business day depending on order date and volume, but our official current turnaround time.  This may increase during our busier seasons, such as Christmas. 

Please note that we do not have control over the postal system or how long it takes for them to physically deliver your package.  We ship from Whiterock, BC. If you have a special date you need your order for, please ensure that you give yourself enough time to account for transit time by the postal office or to travel to the pick-up location. Please email info@mystiquehairdeisgn.com if you have any questions.

 

LOCAL PICK UP 

Within two days of your order coming in you will receive an e mail from us with CurbSide pick up days and times. Look out for that e mail with all the details.

PLEASE DO NOT CALL the salon we will email you details when your order is ready!

TRACK YOUR ORDER

We will email you as soon as your order is ready to ship!  Canadian orders ship through Canada Post.You will receive a email with your tracking information as soon as your order has been shipped. We apologize for the hefty Canada Post fees for tracking. If your local in store pick up is your best option.

 

INTERNATIONAL ORDERS

We ship worldwide! Customs and duties are the responsibility of the customer. Customs and duties rates will vary by country. If you would like to know the customs and duties rates for your country, we highly suggest that you contact your local post office or authorities to inquire. We will NOT undervalue the total price paid for the order on the customs form. 


EXCHANGE/REFUND/CREDIT POLICY

The bottom line is that we want you to be happy! We strive to deliver excellent customer service. However, we need to be in direct communication with you in order to provide you with the customer service that you deserve. If we made a mistake with your order, we will always amend it- We need you to contact us directly! Product exchanges need to be done within 30 days of order so if you are unhappy in anyway please e mail us right away at info@mystiquehairdesign.com
By purchasing from our site, you agree to these terms and policies. By purchasing from Mystique Hair Design customer agrees to all terms and conditions. It is the customer's responsibility to read our policies before purchasing.
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